Shop with Confidence

Processing Time

• Orders processed within 2–5 business days.
• Handmade items may take slightly longer during busy periods.

Delivery Time

• Estimated 3–10 business days within Canada after dispatch.
• Nearby locations may receive orders sooner; remote areas may take longer.

Shipping Costs

• Calculated at checkout based on your location.
• Exchange shipping costs are the customer's responsibility.

Jewellery

• All Jewellery is final sale — no returns or exchanges due to hygiene reasons.

Other Products (Bags, Keychains, Accessories)

• Exchange only — no refunds.
• Request must be made within 14 days of delivery.
• Items must be unused, unworn, and in original packaging.

Exchange Process

• Replacement ships after we receive and inspect the original.
• Customer is responsible for return shipping costs.
• Submit requests to: ekaa.art.craft@gmail.com

Damaged or Incorrect Items

• Contact us within 48 hours of delivery with photos and we will make it right.

Handmade with Intention

• Every piece is thoughtfully made with attention to detail and care.
• Each item is carefully inspected before packing and shipping.
• Slight variations in colour, pattern, or finish may occur — making every piece uniquely yours.

Our Commitment

• If you ever have concerns about your order, we are here to help.
• We believe handmade products should feel personal, meaningful, and made with intention — not mass-produced.

Jewellery Care

• Avoid contact with water, perfume, and chemicals.
• Remove before showering, swimming, or exercising.
• Store in a dry place — preferably in a pouch or box.
• Handle gently to avoid damage to beads or threads.

Fabric Accessories (Bows, Scrunchies, Wristlets)

• Hand wash gently in cold water.
• Do not bleach. Air dry only — avoid the dryer.
• Iron on low heat if needed; avoid direct heat on elastic or attachments.